Our aim is to provide a good service, and have you return to us for your lawn mowing and other needs.

To achieve that aim we have to have some terms and conditions regarding how we do business together. We have tried to phrase these terms and conditions so that they are clear and upfront. We do need your help and understanding. If at any time you are unsure of what we say here, give us a call before you make the booking.

We welcome feedback on our work so we can continually improve our Services.

Our Terms simply put:

We mow your lawns, or do other jobs for you; you pay us on time

Our Terms with a bit more detail:

1. Sometimes we provide ESTIMATES, sometimes Quotes
Mostly we provide an estimate, which allows flexibility (with your agreement) to extend the time, and therefore the cost, to an agreed amount, to allow for unforeseen circumstances.

• We reserve the right to alter our estimate or quote either before, or after, you receive and accept it, if an issue arises which is likely to affect the time (and therefore cost) it will take to provide the service. If this situation arises, we will contact you first to discuss the issue(s) and then ask that you text or email your approval/non-approval of any extension of time. With our experience, our estimates are most commonly within range.
• Our estimates and quotes are valid for 30 days from the date sent
• To accept our estimates you must make a booking.
• By accepting our estimate or quote and booking a clean on our website, you agree to the Terms and Conditions on our Website, and in the Estimate itself, including any notes and communication we have with you.

2. You need to make a booking
We will not mow your lawn or do anything else for you unless you have made a formal booking and accepted the terms and conditions.

3. Secure a date for your service
We’re happy to help you, but we don’t hold dates, so once you are sure, make your booking.

4. Late notice cancellations 
If you cancel your booking with late notice, we reserve the right to charge the fee for the service you booked.

5. We need to be able to contact you
You must have a valid email address and telephone number, so that we can contact you.

6. We need to access your property
If we arrive at the property and the access is not as described, and we have to wait for the matter to be resolved, we reserve the right to charge the fee for the service you booked.

7. Tell us what you want or do not want to be done
On the booking form, or other communication be as accurate as possible in your description of what you want done.

8. Occupational Health and Safety

We are committed to ensuring our team is safe where they work so we ask all our customers to ensure that their property is safe for us by eliminating or minimizing hazards and risks and alerting us to them. We reserve the right to charge you for any costs we incur as a result of your not meeting this term.

9. Our charges to you
Our pricing, including any travel charge, is simple to work out. This is explained clearly on the website.

10. Payment for our services

Payment by internet banking or the correct cash only. We DO NOT accept credit cards or cheques, and we don’t have access to an EFTPOS service.

• Payment for our work is due on the day of service, upon invoice, unless we have agreed in writing to a longer period of time.
• Whomever makes the booking is responsible for payment.
• If there is going to be an issue with payment, discuss it with us first before we start . We may be able to come to some arrangement. Complaining about the quality of our work only when we contact you because the invoice is outstanding is unfair on us; even if it may be a legitimate complaint, it is too late for us to resolve it.
• If on reasonable grounds during our work we become unsure of your commitment to pay us we may stop and charge you the full fee.
• Unpaid invoices after 10 days have 10% interest added and are passed onto our debt collector, in which case you are liable for any costs incurred, including fees charged by our debt collector or solicitor.

11. Your privacy is important to us
We are careful with all the information we receive from our customers and respect your privacy. If you would like a copy of our Privacy Policy, ask us.

12. Insurance
We take care in the way we work, and all those who are a part our team are covered by public liability insurance. If you have a problem which could become an insurance issue you must contact us within 24 hours of the day of service.

We don’t accept responsibility for damaging areas which were already in poor condition.

13. Pets
We are a pet-friendly company. However, as lovely as they can be, there are a few things we have to note particularly if you have a cat and/or a dog.

• Please make sure your pets are secured away from where we are working.
• If you’re pet is an inside pet only, please secure it so it does not get outside

They are your pets, not ours, so it’s your responsibility to look after them.

14. Emergency Declarations by the Government
Even if you have made a booking, our terms and conditions may be altered by law, particularly during a declared State of Emergency.

15. Quality of our service
We like to try to solve problems at the lowest possible level. If after our service you have a concern, contact us straight away so we can resolve the issue, as raising the issue only when we are contacting you about an outstanding invoice is unfair on us. If you don’t contact us straight away, or you clean it yourself, then we can’t resolve it and your invoice will be due as is.

16. Regular Service
In addition to these terms we note that

• You have your own contractor assigned to you and you deal directly with that person for issues regarding your clean – your clean day and time, access, payment, and making alternative arrangements for things like additional cleans, holidays, and illness.
• We conduct an initial visit to your property to provide you with an estimate or a quote. If you decide to proceed, your contractor will contact you to arrange the day and time of your first service.
• You cannot employ or engage our contractors to work for you independently.
• If you want us to work for you on a Public Holiday let us know and we will see if we can help you.
• Our regular service contracts are open-ended so that they can be cancelled at any time by either of us providing reasonable notice to the other.
• If you’re unhappy about an aspect of your regular cleaning service, try to resolve it first with your contractor. If you are unable to do that, contact us and together we will try to resolve any issue.

17. Rubbish Removal

Authority to dispose of rubbish
When you make the booking you are giving us the authority to dispose of the goods; we will take it that you have that authority, and you will take full responsibility if something is later claimed to have been wrongly thrown out.

Save your treasures
If you want something saved, we ask that you either remove it from the property before we begin the rubbish removal or that you indicate clearly in writing those items you do not want thrown out. As of the time we start the rubbish, if it is in or on the property, it will be disposed of.

Valuable items in rubbish
We operate on the basis that everything that is present when we begin the rubbish removal will be disposed of, and that we do not accept any responsibility if something of value is thrown out.

Reduce and Recycle
Our aim is to reduce landfill where possible so any permission to remove the rubbish includes permission to dispose of any property as we see fit.

Costs
You, the person booking the rubbish removal, are responsible for all payments, both ones which need to be made in advance, any ongoing invoices, and for the final invoice, if there is one.

18. House Cleaning services
Please look at our sister website www.housecleanerswhanganui.co.nz, particularly at our Terms and Conditions